I will admit that I am old enough to remember a time when you couldn't just google the answer to any question that popped into your head. There was a time, not that long ago, when to find out some info, you had to open a book or actually talk to another human being who might have some valuable expertise for help.
It seems like a bygone time thanks to Google's effectiveness but the fact is, not all questions are well suited to Google's algorithms. Sometimes you just need other humans to help out.